Terms of cleaning and complaints Rules

Dear customers, we kindly ask you to carefully read the conditions for cleaning. Daja Dry Cleaners faces ever greater challenges in its field every year. Work becomes more complicated thanks to ever newer textiles and combinations. This represents several problems in care for clothing and textiles. In order to keep pace, we face constant resolution of challenges to preserve the perfection of clothing. Everything is important, be this a small family historical piece, or expensive luxury gown. The dry cleaners Daja tries to save every item for its customers.

Textile clothing Feather clothing Leather clothing Curtains and net curtains Complaints Rules GENERAL TERMS AND CONDITIONS Agreement with the cleaning

Hidden defects, damage and emphasis of wear and tear on textile clothing

After dry-cleaning, hidden defects exhibit themselves and wear and tear on the clothing is emphasised. Some parts of clothing made from highly fashionable materials cannot be cleaned whilst preserving all of the fashionable effects of a new unused product.

In accordance with the provisions of Section 2594 Civil Code, we would like to point out that certain defects are accentuated when cleaning is performed (impurities are washed away). Signs of wear and tear cannot be removed from clothing by being washed. The dry cleaners shall not be held liable for defects created through cleaning of a defective order. We inform you of these facts and ask for statement by you (your signature on the job order) whether you wish your order to be cleaned subject to this condition.

A product may exhibit the following defects:

staining of dark colours onto light linings and vice versa
low colour permanency – in the light, in an abrasion – bleaching, lightening, uneven colouring
low colour permanency of leather edging, collars etc., combined with textiles – possibility of staining, decolouration of textile parts of clothing
summer suit fabrics (trousers, jacket) – colouring disturbed by sweat (knee creases, in the area of the armpits) change in colour created cannot be removed
frontal fixation (tailoring preparation) – impairment – emphasis (front part of jackets, gowns etc.)
quilted/feather job orders – possibility of flattening, collapse of the quilted filling, impairment of the membrane coatings
warm fleece – flattening, loosening, ripping, formation of clumps, uneven lumps
ageing of artificial leather – possibility of cracking, peeling, hardening of edging and surfaces
shiny patches and mechanical wear and tear cannot be completely restored – natural silk, wool etc.
ties – cannot always be shaped, the quality of cleaning depends on the cut and sewing of materials cut diagonally and preparation – filler material
inserted membranes – Sympatex, Goretex, etc. – possibility of impairment of integrity, rustling and similar.
microporous membrane – ages, loosening of polyurethane material, creation of light to white stains – possibility of damage, creation of creases, peeling, blisters, stiffening, hardening – possibility of size change – insufficient size permanency
coating treatments on the front and reverse side – lifespan of treatment including regular cleaning is approx. 2-3 years
decorative elements (buttons, clasps and similar) – damage anticipated, advisable to remove before cleaning
knits – loosening, stretching, loss of flexibility – cleaning will not restore this but rather emphasise it
order from brushed material (light fleece) wear and tear is emphasised – abrasion
flocked textiles – possibility that the effect will be washed away, even if a gentle procedure is carefully chosen
synthetic velour – several soiled areas with no velour hairs – cannot be restored
Antilox, Vlotex and similar types – may stiffen and harden, exposed places cannot be restored
clothing made from brushed microfibre – creases and some stains cannot be removed
quilts from repeatedly used fibres – no information about the composition – possibility of stiffening, change in volume and touch also possible
quilts with a microfibre filling – flattening of insufficiently fixed filling, especially volume
decrease in hydrophobic and other treatments, textiles, which are not permanent
inexpert intervention – washed, colourless, damaged, stained etc. – cannot be restored
shabby clothing – age, mechanical wear and tear – emphasised
care symbols missing – diverse material anticipated – possibility of damage
lining heavily soiled – cannot be cleaned without disturbing the delicate surface fabric
symbol F – higher level of soiling – cannot be completely cleaned
we do not assume liability for clothing with no labels (cleaning and ironing symbols).
stains cannot be separately removed – some older stains cannot be removed

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