How to find? 9.11.2012

What did you first find out:

1. In each treatment plant should be visible prices, terms of service, complaint procedure.

2. Dry cleaning "test" obtaining references, test cleaning clothes less popular.

3. Upon receipt of the contract should be clear that the staff sufficiently experienced and helpful. In this field, the experience is very important.

4. The operator should first inspect clothing, verify, assess the credibility of the symbols for care of textiles, or notify the customer of possible hazards (inappropriate material, buttons, or other applications). Assess any stains, defects, they are difficult to remove and place on finding a receipt.

 

For cleaning the defects responsible?

Dry cleaning is not responsible for defects which have their origin in deceptive, incorrectly listed symbols for care of textiles. They are usually: Structural defects, such as: down jackets - poor feather fillings, improper combinations of materials, colors (red and white - causes color to white) and qualitatively (combination wave with leatherette indicating the possibility of only P - leatherette usually hardens) stiffening of the back adjustment - rubber coating or filling winter jackets, color-fastness - bleaching, bad links, poor choice of thread when sewing, etc.

 

The company may refuse to order?

Dry cleaning can reject the contract, if it considers that there would be damage. It depends on the experience of the staff. For example, if you require clean leather or suede jacket, dry cleaning may accept the engagement. But then you must be aware of the specific risks, a malfunction. Notice may not be general, such as the type (cleaning without guarantee) - not to give up rights that did not occur. For cleaning leather clothing is to seek specialist dry cleaner with good references.

 

How to proceed with a complaint?

1. Clothes complaint immediately, within three days, provided that you have a tax certificate and clothing was worn. The contract must have attached registration number - marking contract.

2. If you discover a defect in the contract, you have the right to seek remedy. Be the purification, drying feathers (of course free of charge) or refund (if the fault is unrecoverable).

3. Immediately write down on the spot complaint report.

4. For defects that arise poorly executed service, dry cleaning is always responsible. He must deal with quality repair, commissioning original state, discounted from the price or financial compensation.

5. If it is not a defect in the dry cleaning prior notification, the warranty is not the fault.

6. If the clothes during the warranty period, you will receive a written statement and you complain to the store where you purchased the clothing.

7. After the warranty period, selling cleaning under the Civil Code for the defects which did not highlight, is responsible. Damages will mostly through insurance companies.

 

Have a happy choice :-)